Every business needs to focus on maintaining a healthy balance of attracting new customers and pleasing existing ones. Customer Relationship Management (CRM) is the key to growth and overall success. Yet, so many small- and micro-businesses are doing it wrong. This infographic from Visualistan … [Read more...] about Should Businesses Ditch Traditional CRM?
For an online store, the ratings and reviews customers leave across the web can sometimes make or break the business. That's why so many sites utilize third-party companies to handle post-order surveys. Unfortunately, the functionality of services themselves can wreak havoc, so it pays to research … [Read more...] about How to Ask Customers for Post-Purchase Feedback