Every business needs to focus on maintaining a healthy balance of attracting new customers and pleasing existing ones. Customer Relationship Management (CRM) is the key to growth and overall success. Yet, so many small- and micro-businesses are doing it wrong. This infographic from Visualistan … [Read more...] about Should Businesses Ditch Traditional CRM?
How to Ask Customers for Post-Purchase Feedback
For an online store, the ratings and reviews customers leave across the web can sometimes make or break the business. That's why so many sites utilize third-party companies to handle post-order surveys. Unfortunately, the functionality of services themselves can wreak havoc, so it pays to research … [Read more...] about How to Ask Customers for Post-Purchase Feedback