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That Urban Outfitter’s Sweatshirt? Look a Little Closer.

The internet is all abuzz about Urban Outfitter’s product listing for a vintage Kent State sweatshirt. Soonafter news broke, site after site (and social account after social account) referredΒ to the shirt as being decorated with a “blood splatter-like pattern”, and they can’t help but think it’s a reference to the Kent State Massacre in 1970.

I can see where one might be quick to judge. Look at the screenshot of the product page, which has since been removed:

screenshot of product page showing the Kent State Sweatshirt. At these smaller image sizes, it appears to have a blood-stained pattern.
Product page for the “bloody” Kent State sweatshirt. (Source: a gazillion websites and social feeds)

Urban Outfitters has since apologized for even listing the shirt it says it purchased with a collection of sun-faded clothing and that β€œWe deeply regret that this item was perceived negatively.”

Even Kent State is ticked about the listing, and I understand. Heck, when I first saw the listing my first thought was, “Did anyone think to run a search as to why someone might decorate a shirt this way?” Surely a company the size of Urban Outfitters takes time to research what it plans to post, and it reminded me that smaller businesses have less money and less people, yet still find ways to not post outrageously insulting content.

But let’s take a closer look of the product in question.

Closeup of Kent State Sweatshirt
Zoom of the sweatshirt showing fraying.

And, a little closer:

Even closer shot of sweatshirt
An even closer shot of sweatshirt.

And, finally, an image of what the shirt likely looked like new:

New Kent State Sweatshirt - a deep red
An unfaded Kent State sweatshirt is deep, deep red.

We all know that a picture tells a thousand words. At first glance, without looking very closely, you see blood. I have to wonder, though, when holding the shirt in one’s hands, what was actually seen? I can imagine a heavily faded fabric with some of the original coloring showing through holes.

This doesn’t mean Urban Outfitters is without blame. The real issue lies with whoever was responsible for processing the images and approving the post of the product’s page. Even the company can’t argue that in the photos at the displayed sizes, those holes look like blood.

Let this be a few lessons to all responsible for pushing content to the web, especially those responsible for graphics and final approval. You need more than one set of eyes. You need to realize that the photograph of an item may appear quite differently than the item itself. Finally, that perception is everything.

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Written by:
Pamela Hazelton
Published on:
September 15, 2014
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See more in: Mistakes That KillMore about: Fails, online content

About Pamela Hazelton

Avid writer. Business marketing and ecommerce. Contributing Editor to Practical Ecommerce & writer on Medium. // Reward yourself a little every day.
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